Pk 2014 Privacy Policy — your data is our responsibility
Last Updated: January 2026 | Effective Date: January 2026
Welcome to pk 2014. We believe that the privacy of your personal data is a fundamental right. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we keep it secure. It applies to all registered and unregistered users in Bangladesh, and by using our platform, you agree to the terms of this policy.
Types of data collected
Pk 2014 collects several types of information to operate the platform. This data falls into four main categories: account information, device & browser information, payment information, and behavioral usage data. Each piece of information is collected for a specific and legitimate purpose, as detailed below.
Account & identity information
During registration, we collect your name, email address, mobile number, date of birth, and residential address. A copy of your National ID or passport may be required for KYC (Know Your Customer) verification, which is used solely to confirm your identity. This verification process is mandatory under Bangladesh's financial regulations and also helps prevent money laundering. All information you provide is stored on secure servers and can only be accessed by authorized personnel when necessary.
- Name & contact information
- Date of Birth (for age verification)
- National ID / Passport (KYC)
- Login Credentials (Passwords Are Hashed)
Device, browser & usage information
When you access pk 2014, certain technical information is collected automatically. This includes your IP address, browser type and version, operating system, device model, and screen resolution. Your activity on the platform — such as pages visited, links clicked, and the time and location of account logins — is recorded for security monitoring and experience improvement. If you use the mobile app, your device ID and push notification token may also be collected.
- IP Address & Network Information
- Browser & Operating System
- Page Visit & Session Data
- Device ID & App Version
Payment & Financial Information (BDT)
We collect your payment method details during deposit and withdrawal transactions. This includes local mobile banking numbers such as bKash, Nagad, and Rocket, as well as bank account information. Full card numbers and PINs are never collected — only transaction references and amounts (BDT) are recorded. All financial data is stored in compliance with PCI-DSS standards and protected using industry-grade encryption.
- Mobile banking number (bKash, Nagad, Rocket)
- Bank account details (for withdrawals)
- Transaction history & amounts
- Deposit/withdrawal date & reference
Gaming & Behavioral Data
Information related to your gaming activity — including play history, bet amounts, win/loss records, and preferred game categories — is automatically recorded. This data is used to enforce responsible gaming policies, award bonuses, and deliver a personalized experience. Records of customer support interactions are also retained to help us continuously improve our service.
- Game history & betting information
- Preferred categories & platform usage patterns
- Support contact records
- Bonus & reward usage history
How We Use Your Data
Pk 2014 uses collected data only for specific, legitimate purposes. We use your information to create and manage your account, process transactions, and improve our overall service quality. Data is also retained and used to comply with applicable laws in Bangladesh, particularly the Anti-Money Laundering Act and cybersecurity regulations. Your personal data is never sold or unlawfully shared with third parties.
We analyze behavioral data to improve the user experience and send relevant offers and notifications. Data is also used for fraud detection and prevention, account security, and responsible gaming monitoring. You can opt out of all marketing communications at any time.
Primary purposes for using your data
- Account Registration & Identity Verification (KYC)
- Deposit & withdrawal processing
- Customer Support & Issue Resolution
- Fraud detection & security
- Responsible gaming monitoring
- Meeting Legal & Regulatory Requirements
- Sending relevant offers & bonuses
- Platform Performance Improvement
Data Storage & Security Measures
Pk 2014 uses industry-leading security technology to keep your personal data safe. All data in transit is protected with TLS/SSL encryption, and AES-256 encryption is applied to data at rest. Our servers operate in compliance with international security standards and undergo regular security audits to identify and address any vulnerabilities. Only authorized personnel who have signed confidentiality agreements may access your data, and only when necessary.
Two-Factor Authentication (2FA) is available to help keep your account secure. You will be automatically alerted if a suspicious login or unusual activity is detected. In the event of a data breach, we are required by law to notify affected users within the designated timeframe. Data retention periods are determined by service requirements and legal obligations — some data may be retained for a specified period after account closure.
Core Security Pillars
- TLS/SSL Encryption
- AES-256 Data Encryption
- Two-factor authentication (2FA)
- 24/7 security monitoring
- Regular Security Audits
- Automated suspicious activity alerts
Sharing information with third parties
Pk 2014 never sells, rents, or transfers your personal data to third parties for commercial purposes. However, certain information may be shared with specific parties in the limited circumstances described below. For payment processing, we share the necessary transaction data with approved payment gateways and mobile banking partners operating in Bangladesh. These partners are held to the same privacy and security standards that we uphold.
We may disclose relevant information in response to a lawful request from legal authorities or a court order. Data may also be shared with regulatory bodies for fraud investigations or anti-money laundering purposes. In the event of a company merger or acquisition, user data may be transferred to the new entity, though you will be notified in advance. Our contracted technology service providers (such as cloud hosting partners) may have limited access to data but are prohibited from using it for any other purpose.
Shared
- Payment Gateway Partners (for transaction processing)
- Legal authorities (upon lawful request)
- Regulatory authorities (where applicable)
Not Shared
- Advertisers or Marketing Companies
- Third-party data brokers
- Social media platforms
Shared Conditionally
- Merger / Acquisition (with prior notice)
- Cloud service providers (under contract)
- Fraud investigation agencies
User Rights
Pk 2014 believes you should have full control over your own data. We uphold the rights outlined below and aim to process all requests within a maximum of 30 business days.
Right to data access
You can request a full overview of the personal data we hold about you at any time. Upon such a request, we are obligated to provide a complete data report.
Right to Correct Your Data
If any of the information we hold about you is inaccurate or incomplete, you may request a correction. Updates can be made directly through your account settings or by contacting our support team.
Right to erasure
When closing your account, you may request that your personal data be deleted. We will clearly inform you of any information we are required to retain under legal obligations.
Right to restrict processing
In certain circumstances, you may request that the processing of your data be restricted — particularly for marketing communications. We will act on such requests promptly.
Right to data portability
You may request a structured copy of your personal data. It will be provided in a standard, machine-readable format for your convenience.
Opt out of marketing communications
You can unsubscribe from any promotional emails or SMS messages at any time. Use the unsubscribe link in the message or manage your preferences through your account settings.
Policy Updates & How to Contact Us
Your Rights Regarding Policy Changes
Pk 2014 reserves the right to update this Privacy Policy as needed. We will notify you of any significant changes by email or via an in-platform notice before they take effect. The date of the update will be clearly shown at the top of the page, and an archive of previous versions will be kept on file. Continued use of the platform after a new policy takes effect constitutes your acceptance of the revised terms.
If you have any questions, concerns, or complaints about this Privacy Policy, please don't hesitate to reach out. Our data protection team typically aims to respond within 48 hours. All privacy-related requests are handled with the highest priority.
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